Technical Support

Restart devices each morning and periodically throughout the day.  This helps free-up valuable resources and improve performance. It also allows the device to perform necessary updates.

Check your bandwidth/connection speed using either speedtest.net or fast.com. 

Verify you are running the latest version of ChromeOS (126.0.6478.127 as of June 27, 2024) by checking the About Chrome OS under the device settings (Chromebooks Only).

Close all other tabs or apps while video conferencing. Having too many tabs open will hurt performance on even the most powerful devices.

Remove any unnecessary extensions.

Position yourself near your wireless router with no obstructions.  If you cannot be near the router, try switching to the 2.4GHz band, which can offer better range. If in an apartment building, the 5G, or 5GHz band, is recommended to avoid conflicts with other wireless networks that may be broadcasting nearby.

If using a mobile hotspot, positioning yourself near an exterior wall or window may improve reception. Limit use of hotspot to only necessary activities to avoid exhausting data limits.

The District has a limited number of mobile hotspots available for anyone that does not have internet access at home.  

To request a hotspot for wifi/internet access, please contact the helpdesk.

Hotspots are intended for academic purposes.  

If you have internet access at home and are experiencing issues, a hotspot may not resolve these issues.  Please contact your internet provider first and/or use some of the troubleshooting steps above (if using a Chromebook), prior to contacting the helpdesk.